marktea
New Member
Hi all
I'm looking for advice on how to handle a client and what to say to them as we have a phone call booked in for tomorrow.
My biggest client has yet to pay their February and March invoices and they are asking if I can discount the invoices due to Coronavirus. They have asked straight out for a 40-50% reduction, which I think is unreasonable.
I'm a sole director so will get no business assistance from the government and the bills I have to pay to accountants, HMRC etc certainly aren't going to be discounted. I have offered to defer some of the costs for a while but they have very abruptly asked for a discount, saying that other contractors they are working with are offering these kind of discounts and if I agree to it it will be "looked at favourably". To me this seems immediately toxic.
They are very likely to also ask for a discount on services going forwards. I could offer a small percentage but I'm unhappy about doing even that, never mind 50%. My overwhelming gut feeling is I'm being pressured into something that is unreasonable.
Any advice on how to handle this would be appreciated. Thanks in advance.
I'm looking for advice on how to handle a client and what to say to them as we have a phone call booked in for tomorrow.
My biggest client has yet to pay their February and March invoices and they are asking if I can discount the invoices due to Coronavirus. They have asked straight out for a 40-50% reduction, which I think is unreasonable.
I'm a sole director so will get no business assistance from the government and the bills I have to pay to accountants, HMRC etc certainly aren't going to be discounted. I have offered to defer some of the costs for a while but they have very abruptly asked for a discount, saying that other contractors they are working with are offering these kind of discounts and if I agree to it it will be "looked at favourably". To me this seems immediately toxic.
They are very likely to also ask for a discount on services going forwards. I could offer a small percentage but I'm unhappy about doing even that, never mind 50%. My overwhelming gut feeling is I'm being pressured into something that is unreasonable.
Any advice on how to handle this would be appreciated. Thanks in advance.